Who we are
SHFTRS is a UK-based service for shift workers. SHFTRS is the controller of personal information used to provide the app and website. The legal company registration is currently being completed; this page will be updated with the registered company name, number and address once confirmed.
For privacy questions, email privacy@shftrs.app.
What we collect
| Information | Examples and purpose |
|---|---|
| Account details | Your email address, authentication details and basic profile information used to create and secure your account. |
| Rota and duty information | Shift patterns, duty dates and times, changes and notes you choose to add so the app can show your rota and history. |
| Planning and wellbeing information | Selections or notes about meals, preparation and recovery that you choose to use in the app. |
| Records | Pay-related figures, time owed, allowances, attendance or other records you enter to create your personal history. |
| Circle information | Invitations, connections and the duty information you choose to share with another person. |
| Support and technical information | Messages you send us and limited device, app version, security and diagnostic information needed to operate and improve the service. |
We do not ask for information that is not needed for the feature you are using. Please avoid entering sensitive information in free-text fields unless it is genuinely necessary.
Why we use it
We use personal information to provide the features you request, keep accounts secure, answer support enquiries, maintain and improve the service, prevent misuse and meet legal obligations.
Our main lawful bases under UK data protection law are performance of our contract with you, our legitimate interests in operating and securing SHFTRS, your consent where we ask for it, and compliance with legal obligations. Where information is treated as special category data, we will identify and document an additional lawful condition before using it.
Who receives information
We use carefully selected service providers for functions such as secure account hosting, database infrastructure, email delivery, app distribution and error monitoring. They may process information only to provide those services under our instructions. We do not sell personal information.
If you use Circle, the person you approve can see only the duty information you choose to share. We may also disclose information where the law requires it or where necessary to protect the rights, safety and security of users or the service.
Some suppliers may process information outside the UK. Where this happens, we will use an approved safeguard and provide further details on request.
How long we keep it
We keep account and app information while your account is active and for only as long afterwards as needed for deletion, security, dispute resolution and legal obligations. Support records and operational logs may be kept for shorter or longer periods depending on their purpose. We are documenting exact retention periods before public release and will publish them here.
Security
We use access controls, encrypted connections and service-level security measures intended to protect information. No internet service can guarantee absolute security, so please use a strong password and protect access to your device and email account.
Your choices and rights
Depending on the circumstances, UK data protection law may give you rights to access, correct, erase or restrict your information, object to certain use, receive a portable copy, or withdraw consent.
You can request account deletion at shftrs.app/delete-account. For any other request, email privacy@shftrs.app. We may need to confirm your identity before acting.
If you are unhappy with our response, you can complain to the UK Information Commissioner’s Office at ico.org.uk.
Children
SHFTRS is intended for adults and is not designed for children under 16. Please contact us if you believe a child has created an account.
Contact and changes
Email privacy@shftrs.app. We will update this notice when the app, our suppliers or our legal obligations materially change, and will highlight important changes in the app or by email where appropriate.