Help
Support
Something not working, or not making sense? Tell us what happened and we'll sort it out.
Getting help now
SHFTRS isn't an emergency service, and it doesn't pass anything you log to anyone. If you need help now:
- In an emergency, call 999.
- For urgent medical advice, call NHS 111.
- To talk to someone any time, call Samaritans on 116 123. It's free.
- Your employer's occupational health or welfare service, or your Federation or staff association rep, can also help.
Contact us
App help
support@shftrs.app
Something not working, a question, or an idea.
Privacy
privacy@shftrs.app
Your information, or deleting your account if you can't open the app. See Delete your account.
You can also find these in the app under Settings › Help and support.
Before you email
Try closing and reopening the app, check you're online, and make sure you have the latest version. If it's still wrong, tell us:
- what you expected to happen, and what happened instead;
- what you did just before;
- your phone model and the app version (in Settings › Help and support › About SHFTRS).
A screenshot helps. Please don't send anything operational, and never send your password or sign-in codes. We'll never ask for them.
Common questions
Do I have to tell SHFTRS which force I'm in?
No, and it will never ask. Setup asks where you serve in three broad groups: Home Office force, Non-Home Office force, or Other.
Can my force or my supervisor see my SHFTRS?
No. SHFTRS is independent and isn't connected to any force system. Only people you add to your Circle see anything, and only the shift details you choose.
Does it work for police staff?
Yes. Staff get the rota, records and wellbeing. Records show hours rather than pay.
My rota pattern isn't listed.
Choose a custom rota at setup and build your own pattern, or change it later in Settings.
I finished late. How do I record it?
Tap Report a change on Today, or pick the day on Rota and tap Change this shift. SHFTRS works out the extra time and moves your plan.
Why does a result say "to check"?
SHFTRS only gives a result where it has a reviewed rule. If it doesn't, or something about the change is unusual, it marks it "to check" and keeps the record, instead of guessing.
I don't want to count calories.
You don't have to. Food works for planning only, and you'll never see a number unless you turn tracking on.
How do I move to a new phone?
Sign in on the new phone and your account comes with you. While we're testing, anything kept only on your phone (such as pay settings, food, water and training) doesn't move yet. You can download a copy first from Settings › Account security.
Is it on iPhone and Android?
Both. We're testing on each now. Join the waiting list to hear when there's room.